How long does it take to ship my order?

Every candle is hand-poured fresh daily. Processing takes 3–5 business days before shipping.

What are the shipping options within the US?

• Standard shipping: 3–7 business days.
• Expedited shipping: Available at checkout (rates calculated at carrier cost).
• Free shipping: Orders $99 and above ship free.

Do you ship internationally?

Yes. We ship worldwide at the actual carrier cost. Rates are calculated at checkout.

How can I track my order?

Once your order leaves our location, you’ll receive a tracking link via email.

Can I return or exchange my candle?

Yes. If something isn’t right, contact us within 30 days of delivery. Candles should be unused or gently tested.

• Email: info@totacandle.com
• Phone: 1-856-336-5588
  We’ll send you a return label and instructions.

How do refunds work?

Once we receive your return, we’ll issue a full refund to your original payment method within 3–5 business days.

Can I exchange for a different scent?

Yes. Let us know when you start your return and we’ll arrange a replacement candle of your choice.

What if my candle arrives damaged?

1. Take clear photos of the box and damaged item.
2. Email them to info@totacandle.com or call 1-856-336-5588.
3. We’ll replace the item quickly, at no cost to you.

Are there items I can’t return?

• Gift cards
• Final sale or clearance items (if marked)

What’s your promise?

We stand behind our craftsmanship. Every candle is hand-poured in small batches, tested for performance, and shipped with care. If you’re not satisfied, reach out — we’ll always do our best to fix it.